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Non Delivery Report for Previously Working Email Address

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  • Hello,

     

    Anyone had any issues today receiving email?

     

    A colleague trying to email today received a Non Delivery Report for a previously working fine email address.

     

    Looked on the Service Status page and no indications of any issues.

     

    Any help greatfully received.

     

    Regards,

     

    Mark

  • Hi Mark,

    To narrow down this issue, please help me collect the following information for further research:

    1. Check if other users can send emails to the previously working email address properly.
    2. Please provide the detailed Non Delivery Report.

    Thanks,
    Mindy Pan

     

  • Hi Mindy,

    Tried with a BT Internet mail account and the email was received fine.  I have also had failed emails from retailers - although of course I am not able to get the NDRs for these.

    Have provided the NDR below - please note I have replaced email addresses with xxx and the senders domain with xxxxxx.  Don't want to open them up to spam email.

    Cheers,

    Mark

    -----Original Message-----

    From: MAILER_DAEMON [mailto:MAILER_DAEMON]

    Sent: 03 May 2012 15:42

    To: xxx@xxxxxx.com

    Subject: Undeliverable message returned to sender

    This message was created automatically by mail delivery software.

    Delivery failed for the following recipient(s):

    xxx@gometra.com

    Message format not accepted.

    ----- Original Message Header -----

    X-MS-Exchange-Organization-Antispam-Report: OrigIP: 77.238.189.62;Service:

    EHS

    Received: from mail108-ch1 (localhost.localdomain [127.0.0.1]) by

    mail108-ch1 (MessageSwitch) id 1336056138806881_2989; Thu,  3 May 2012

    14:42:18 +0000 (UTC)

    Received: from CH1EHSMHS015.bigfish.com

    (snatpool1.int.messaging.microsoft.com [10.43.68.244])

    by mail108-ch1.bigfish.com (Postfix) with ESMTP id C135C32021C

    for <xxx@gometra.com>; Thu,  3 May 2012 14:42:18 +0000

    (UTC)

    Received: from nm5.bullet.mail.ird.yahoo.com (77.238.189.62) by CH1EHSMHS015.bigfish.com (10.43.70.15) with Microsoft SMTP Server id 14.1.225.23; Thu, 3 May 2012 14:42:16 +0000

    Received: from [77.238.189.53] by nm5.bullet.mail.ird.yahoo.com with NNFMP;

    03  May 2012 14:42:25 -0000

    Received: from [212.82.108.224] by tm6.bullet.mail.ird.yahoo.com with NNFMP;

    03 May 2012 14:42:25 -0000

    Received: from [127.0.0.1] by omp1001.bt.mail.ird.yahoo.com with NNFMP; 03 May

    2012 14:42:25 -0000

    X-Yahoo-Newman-Id: 517317.97594.bm@omp1001.bt.mail.ird.yahoo.com

    Received: (qmail 17521 invoked from network); 3 May 2012 14:42:25 -0000

    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=1336056145; bh=zvB/9c760QNweSkAzQmVyDrsgfJNgs7HZT6aJ3380fQ=;

    h=X-Yahoo-Newman-Property:X-YMail-OSG:X-Yahoo-SMTP:Received:From:To:Subject:

    Date:Organization:Message-ID:MIME-Version:Content-Type:X-Mailer:Thread-Index

    :Content-Language:X-MS-TNEF-Correlator;

    b=rhC/MvYagynSjlwbxbrByh8lX+df0rPpCuCeXqiHB9ErLVvKe1m9hkzbICl9L6Jpj10zCj/KDI

    j7Z97chV70J7taqxzIa27Ro9J0HgN3hqa+ul/iSAJcOW6BFtnjFE+kkB7C5kFA8qimkLAsD5

    j7Z97chV70J7taqxzIa27Ro9J0HgN3hqa+f3jf

    suSMSFMr8G5Zhs15N2XXo=

    X-Yahoo-Newman-Property: ymail-3

    X-YMail-OSG: LB44OUUVM1mY1i08AiGmAl38pitbGw6pFg61DZesJiF.jjf

    aFAEq_4AegtBV11QdsNIUJs3mHFMmrRbZ0YoiZx94vaZkWXtYu5koOBLrTop

    nTQjQC2yflgJ7G5oPXQzmJL3yyyFFxo4FKs7KAXJP0PnnqMVoMSeMhleBjCr

    IfoVvGYKwyuFvVaCwgLMuPf0gcIUZ49ZTDw.vrlBH3Jk95v6cEtqEvQG5_0H

    Oqa1qprtrWX4JW4Af7ui8apq6llZXmSS1Ubu_lEVfU6lIUjxnk28JfXmR9ic

    JGfkmBsd9Kr2muhSgQ2XwEIq_TCE2Qr54aGWvEcoxyUBuiTZpqA.Rnv2FkIJ

    vAqQRhO.S7QVm7Uyq_SAMs02e9fVL3Z5zuFmIunB9kqnBZvY4WTKD7lDv7O7

    aJ4cAPQxeFSJLt2tvIR3s.MMfuzj3TzfH9AnMJ0brXHj2NYst3g2pbGOdET6

    RMwHu3_mfqWJbzxwdUw9N8qdkW3D3lFjvFa0rB166NfymZYU-

    X-Yahoo-SMTP: wRNcui2swBBy7oZBPzkX2KZo.oFm2ymb3EvY.jsACOOS3YfIUqyiz0WB

    Received: from xxx (xxx@xx.xxx.xx.xxx with login)        by

    smtp817.mail.ird.yahoo.com with SMTP; 03 May 2012 14:42:23 +0000 GMT

    From: xxx@xxxxxx.com

    To: xxx@gometra.com

    Subject: Job Log

    Date: Thu, 3 May 2012 15:42:25 +0100

    Organization: A Company

    Message-ID: <03be01cd293a$f52ad780$df808680$@com>

    MIME-Version: 1.0

    Content-Type: multipart/mixed;

    boundary="----=_NextPart_000_03BF_01CD2943.56EF3F80"

    X-Mailer: Microsoft Office Outlook 12.0

    Thread-Index: Ac0pOuNwgCessKE8TUuVF9GwpBbMjw==

    Content-Language: en-gb

    X-MS-TNEF-Correlator: 00000000D608458F2C350747B96DC89CE623ED7724C74200

    X-MS-Exchange-Organization-OriginalArrivalTime: 03 May 2012 14:42:16.9927

    (UTC)

    X-MS-Exchange-Organization-OriginalClientIPAddress: 77.238.189.62

    X-MS-Exchange-Organization-OriginalServerIPAddress: 10.43.70.15

    X-MS-Exchange-Organization-AuthSource: CH1EHSMHS015.ehs.local

    X-MS-Exchange-Organization-AuthAs: Anonymous

    X-MS-Exchange-Organization-MessageDirectionality: Incoming

    X-MS-Exchange-Organization-ConnectorInfo:

    Dn%*$RO%0$FUIP%$LKIP%$KIPT%0$Id%0$Di%0$Tls%0$SF%0$PF%0$CF%0$FQDN%$TlsDn%$Ipf

    H%IPV:NLI$EnfH%H:nm5.bullet.mail.ird.yahoo.com;RD:nm5.bullet.mail.ird.yahoo.

    com;EFVD:NLI$

    X-MS-Exchange-Organization-Attributed-Sender-Id:

    X-MS-Exchange-Organization-OriginalSize: 79233

    X-MS-Exchange-Organization-MessageScope:

    00000000-0000-0000-0000-000000000000

    X-MS-Exchange-Organization-HygienePolicy: Standard

    X-MS-Exchange-Organization-MessageLatencyInProgress:

    LSRV=CH1EHSMHS015.ehs.local:TOTAL=1|SMR=1;2012-05-03T14:42:18.240Z

  • Hi Mark,

    As this particular account can't send emails to this email address and can send emails to others successfully, please try to send an test email to this external recipient with the same content by using another account and see if the issue persists.

    In addition, please use the Remote Connnectivity Analyzer to test the outbound SMTP E-mail.
    https://www.testexchangeconnectivity.com/

  • Hi Mark,

    Have your tried the steps provided by Ayarn? Is there any update about this issue?

    Thanks,
    Mindy Pan

     

  • I am having the same Problem at a customer in Germany also. An external address is sending a mail to O365-Account (sent already before) and received "Message format not accepted. "

    Now suddenly it works again.

  • Mark:

    How was your issues resolved?  I am experiencing this exact issue between a customer and the customer's account manager.  This issue is damaging our relationship with our customer and could result in loss of business.  Any input you could provide would be welcome.

    Regards,

    Doug

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