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Windows Mobile 6.5 Outlook stuck on Connecting... and does not sync emails

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I have an old HTC Touch Pro2 Windows Mobile 6.5 phone that I would like to connect Outlook to my Office 365 accounts via Exchange. I followed the steps at:

I can send myself an email to any other account and I get it on my computer. However, if I reply to the test message, it either takes forever to come to the phone, or doesn't at all. Plus, it never downloads any old messages. 

ActiveSync says that it is trying to sync but has been running for a while. There are very few emails in the account I'm trying to setup on the phone. 

Outlook on the phone just says "Connecting..." when I tap Send/receive. 

This phone is no longer activated on Verizon, but it is connected and working fine through my wifi network. 

What can I do to get my emails working?

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