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Office 365 email sign in issue

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Following error keep shown that when I sign in the office 365 email account. Let me know how fix this issue.

 

You're currently signed in with an Office 365 email account, which can't be used
with Outlook.com. Please click here
to sign out of your Office 365 account, then use another Microsoft account to
sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com
account).

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All Replies
  • Hi Kyaw Kyaw Thein,

    According to your description, I’d like to confirm which site you use to sign in to.
    Moreover, you can try the instructions below to prevent receiving the error message when accessing your account.
    1.Make sure that you are using a different browser or try InPrivate Browsing (IE) / Incognito mode (Chrome) as this will keep your sessions separate and at least allow different sessions per window. You can visit this link http://social.technet.microsoft.com/Forums/msonline/en-US/523752e5-c1cc-417d-8c90-7dea9665078c/managing-multiple-office-365-accounts for additional reference.
    2.Try to log into http://mail.office365.com/

    Thanks,
    Tracey Wang

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  • Hi Kyaw,

    Have you signed in to your Office 365 email account successfully? Your reply would be appreciated.

    Tracey Wang

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  • Just singed in successfully using with mail.office365.com link. But If I use www.outlook.com link to sing in the email account, it still the same error.

    1 out of 1 people found this post helpful.

  • Hi Kyaw,

    Outlook.com is a free webmail service, more suit for education, non-profit, non-business customers, while Office 365 is a set of subscription based software services that require monthly or periodic payment of fees, which is more intend for business use. Therefore, they are different services.
    If you’d like to sign in to the Office 365 email, http://mail.office365.com/ is the right link rather than www.outlook.com.

    Thanks,
    Tracey Wang

    1 out of 1 people found this post helpful.

  • Hi Kyaw,

    Do you have any other questions. If so, please get back to me with any updates when you have time.

    Thanks,
    Tracey Wang

    1 out of 1 people found this post helpful.