No one has responded to this discussion for at least a year, so this information may be out of date. If you're looking for information about this topic, please search for a more recent discussion or post a new question.

Cannot access Archive Mailbox Folders from within Outlook 2010

This question is answered This question is answered

I can access my Archive Mailbox folders in Outlook Web but not in Outlook 2010.

 

Why not? what do I have to do to be able to view them

 

THanks

 

Verified Answer
  • Hi Mattias,

    Did it show in Outlook previously?
    If not, did you just enable Archive Feature? Does any message appear about this situation?

    As Jorge stated, if you can see Archive Folders in Outlook Web App, they would appear in Outlook 2010. At this time, to troubleshoot the issue, I suggest removing and adding Office 365 account in Outlook 2010.
    http://help.outlook.com/en-us/140/Dd253202.aspx
     
    If the issue persists, there is another way we can check the issue. It is to disable and enable Archive Feature in Outlook Web App. Before doing so, please move the items in the Archive Folders in other folder first. After enabling it again, you can move them back then.

    For the information about enabling an Archive Mailbox: http://help.outlook.com/en-us/140/ms.exch.ecp.enablearchivemailbox.aspx

    If the above information doesn’t fix the issue, please provide more detailed information about the situation for further troubleshooting.

    Thanks,
    Monica Tong

All Replies
  • You should be able to view them in 2010. What version of Outlook are you running?

  • Hi Mattias,

    Did it show in Outlook previously?
    If not, did you just enable Archive Feature? Does any message appear about this situation?

    As Jorge stated, if you can see Archive Folders in Outlook Web App, they would appear in Outlook 2010. At this time, to troubleshoot the issue, I suggest removing and adding Office 365 account in Outlook 2010.
    http://help.outlook.com/en-us/140/Dd253202.aspx
     
    If the issue persists, there is another way we can check the issue. It is to disable and enable Archive Feature in Outlook Web App. Before doing so, please move the items in the Archive Folders in other folder first. After enabling it again, you can move them back then.

    For the information about enabling an Archive Mailbox: http://help.outlook.com/en-us/140/ms.exch.ecp.enablearchivemailbox.aspx

    If the above information doesn’t fix the issue, please provide more detailed information about the situation for further troubleshooting.

    Thanks,
    Monica Tong

  • Hi Mattias,

    How are things going? Is the problem resolved?

    Thanks,

    Monica Tong

  • This is simpy not an acceptable answer. When your dealling with users with Gigabytes of Data. Moving that data around is time consuming and a waste of rersources. Microsoft really needs to get it's act together