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Print Issues in Office 365 OWA users

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Dear Team,

 

we have citrix environment in our organization. most of the users are using Office 365 OWA. recently we had issues using internet explorer not supports some functions in office 365. so we installed Google Chrome and Mozilla Firefox. we dont have any issues using these browsers. in later stage we came to know users are getting difficulties while printing the emails from OWA. we were splitted the users some to use Google Chrome and some users to use Mozilla Firefox.

 

Those who using Google Chrome, if they trying to print the email it prints EMPTY no messages at all. apart from the email, printing is working fine.

 

Those who using Mozilla Firefox, if they trying to print email, it print as encrypted we cannot able to read any letters. other print from the browser no issues.

 

all these users are using Office 365 OWA in Thin Clients.

 

Hope you will advise me with the best solution as above mentioned.

 

Look forward your response as soon as possible.

 

Thank You.

 

Seyed Ismail.

All Replies
  • Hi Seyed,

    In order to narrow down the cause of the issue, could you try to test IE 10 to check whether the issue still exists or not?
    Base on the not supported function that you mentioned, spelling check is supported by IE 10.If you are using Windows 7 SP1, please click on the link below to install the spelling checker dictionary add-ons.
    http://support.microsoft.com/kb/2764916
    Please let me know how the test goes.

    Thanks,
    Yang Yu

  • right now we dont have any issues with the spell check. currently we have issues while printing the email from OWA using Google Chrome. Chrome can display all other web mail, browser contents and etc. but when it comes to Office 365 owa, No preview, contents not available. its BLANK.

    we waiting for your soonest response.

    thank you

  • Hi Seyed,

    This issue is a known issue of Office 365 service. Our engineer is working on the printing issue of OWA. However, you are able to print the email by using IE 10. So, could you please do a test by using IE 10 and tell me the whether it works for you?

    Thanks,
    Yang Yu