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I can't send email using my personal domain that I purchased at godaddy

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Diagnostic information for administrators:

Generating server: bigfish.com

george@mec.cuny.edu
mecmail.mec.cuny.edu #<mecmail.mec.cuny.edu #5.7.1 smtp;554 5.7.1 This message has been blocked because the return email domain is invalid.(failed to obtain DNS record for domain uhrlass.com)> #SMTP#

Original message headers:

Received: from mail111-va3-R.bigfish.com (10.7.14.235) by
 VA3EHSOBE002.bigfish.com (10.7.40.22) with Microsoft SMTP Server id
 14.1.225.22; Wed, 29 Jun 2011 19:02:25 +0000
Received: from mail111-va3 (localhost.localdomain [127.0.0.1])    by
 mail111-va3-R.bigfish.com (Postfix) with ESMTP id C368A7B8211  for
 <george@mec.cuny.edu>; Wed, 29 Jun 2011 19:02:25 +0000 (UTC)
X-SpamScore: 1
X-BigFish: PS1(zzzz1202hzz8275bh8275dhz32i2a8h668h839h64h)
X-Spam-TCS-SCL: 3:0
X-Forefront-Antispam-Report: CIP:207.46.198.81;KIP:(null);UIP:(null);IPVD:NLI;H:CH1PRD0602HT005.namprd06.prod.outlook.com;RD:none;EFVD:NLI
Received: from mail111-va3 (localhost.localdomain [127.0.0.1]) by mail111-va3
 (MessageSwitch) id 1309374145471591_29893; Wed, 29 Jun 2011 19:02:25 +0000
 (UTC)
Received: from VA3EHSMHS014.bigfish.com (unknown [10.7.14.247])        by
 mail111-va3.bigfish.com (Postfix) with ESMTP id 65615260046      for
 <george@mec.cuny.edu>; Wed, 29 Jun 2011 19:02:25 +0000 (UTC)
Received: from CH1PRD0602HT005.namprd06.prod.outlook.com (207.46.198.81) by
 VA3EHSMHS014.bigfish.com (10.7.99.24) with Microsoft SMTP Server (TLS) id
 14.1.225.22; Wed, 29 Jun 2011 19:02:18 +0000
Received: from CH1PRD0602MB098.namprd06.prod.outlook.com ([169.254.1.226]) by
 CH1PRD0602HT005.namprd06.prod.outlook.com ([10.28.28.254]) with mapi id
 14.01.0225.056; Wed, 29 Jun 2011 19:02:18 +0000
From: Gregory Uhrlass <Greg@uhrlass.com>
To: "George Softleigh (george@mec.cuny.edu)" <george@mec.cuny.edu>
Subject: Cummins Check Archive
Thread-Topic: Cummins Check Archive
Thread-Index: Acw2jwwxAsHmkWkuQFm/Hwdu1piMPw==
Date: Wed, 29 Jun 2011 19:02:17 +0000
Message-ID: <58581262630F5D4F81DCE0A7FF9A896676E811@CH1PRD0602MB098.namprd06.prod.outlook.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [74.101.47.154]
Content-Type: multipart/alternative;
            boundary="_000_58581262630F5D4F81DCE0A7FF9A896676E811CH1PRD0602MB098na_"
MIME-Version: 1.0
Return-Path: Greg@uhrlass.com
X-OriginatorOrg: uhrlass.com
 
All Replies
  • Hello Greg,

    With a Professional and Small Business license, your DNS needs to be fully redelegated to Office 365.  To do this log into your GoDaddy Account and change your 2 nameservers to ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com.

    Once this is completed, you should stop receiving NDR's for this reason.

    Thank you, Jeff McDonald, O365 Forum Moderator

  • I am having this same issue on enterprise and my dns is set up properly.

  • Hello Synth54,

    Can you please post the details of one of your NDR's.  

    Thank you, Jeff McDonald, O365 Forum Moderator

  • Diagnostic information for administrators:

    Generating server: bigfish.com

    uhrlasg@cumminsallison.com

    in07.sjc.mx.trendmicro.com #<in07.sjc.mx.trendmicro.com #5.7.1 smtp;554 5.7.1 <uhrlasg@cumminsallison.com>: Recipient address rejected: Access denied> #SMTP#

    Original message headers:

    Received: from mail49-db3-R.bigfish.com (10.3.81.241) by

    DB3EHSOBE001.bigfish.com (10.3.84.21) with Microsoft SMTP Server id

    14.1.225.22; Wed, 29 Jun 2011 21:22:08 +0000

    Received: from mail49-db3 (localhost.localdomain [127.0.0.1]) by

    mail49-db3-R.bigfish.com (Postfix) with ESMTP id 5BBF11180136 for

    <uhrlasg@cumminsallison.com>; Wed, 29 Jun 2011 21:22:08 +0000 (UTC)

    X-SpamScore: 0

    X-BigFish: P

    X-Forefront-Antispam-Report: CIP:207.46.198.81;KIP:(null);UIP:(null);IPVD:NLI;H:CH1PRD0602HT005.namprd06.prod.outlook.com;RD:none;EFVD:NLI

    Received-SPF: pass (mail49-db3: domain of uhrlass.com designates 207.46.198.81 as permitted sender) client-ip=207.46.198.81; envelope-from=Greg@uhrlass.com; helo=CH1PRD0602HT005.namprd06.prod.outlook.com ;.outlook.com ;

    Received: from mail49-db3 (localhost.localdomain [127.0.0.1]) by mail49-db3

    (MessageSwitch) id 1309382528156748_25675; Wed, 29 Jun 2011 21:22:08 +0000

    (UTC)

    Received: from DB3EHSMHS005.bigfish.com (unknown [10.3.81.253]) by

    mail49-db3.bigfish.com (Postfix) with ESMTP id 023E6FA0054 for

    <uhrlasg@cumminsallison.com>; Wed, 29 Jun 2011 21:22:08 +0000 (UTC)

    Received: from CH1PRD0602HT005.namprd06.prod.outlook.com (207.46.198.81) by

    DB3EHSMHS005.bigfish.com (10.3.87.105) with Microsoft SMTP Server (TLS) id

    14.1.225.22; Wed, 29 Jun 2011 21:22:06 +0000

    Received: from CH1PRD0602MB098.namprd06.prod.outlook.com ([169.254.1.226]) by

    CH1PRD0602HT005.namprd06.prod.outlook.com ([10.28.28.254]) with mapi id

    14.01.0225.056; Wed, 29 Jun 2011 21:22:04 +0000

    From: Gregory Uhrlass <Greg@uhrlass.com>

    To: "uhrlasg@cumminsallison.com" <uhrlasg@cumminsallison.com>

    Subject: FW: Gregory Uhrlass Calendar

    Thread-Topic: Gregory Uhrlass Calendar

    Thread-Index: AQHMNqGmdh1neJu33E+FHr2QAqE4M5TU19JA

    Date: Wed, 29 Jun 2011 21:22:03 +0000

    Message-ID: <58581262630F5D4F81DCE0A7FF9A896677126B@CH1PRD0602MB098.namprd06.prod.outlook.com>

    Accept-Language: en-US

    Content-Language: en-US

    X-MS-Has-Attach: yes

    X-MS-TNEF-Correlator:

    x-originating-ip: [74.101.47.154]

    Content-Type: multipart/mixed;

    boundary="_014_58581262630F5D4F81DCE0A7FF9A896677126BCH1PRD0602MB098na_"

    MIME-Version: 1.0

    Return-Path: Greg@uhrlass.com

    X-OriginatorOrg: uhrlass.com

  • Delivery has failed to these recipients or groups:

    'George Softleigh (george@mec.cuny.edu)'

    Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery.

    The following organization rejected your message: mecmail.mec.cuny.edu.

    Diagnostic information for administrators:

    Generating server: bigfish.com

    george@mec.cuny.edu

    mecmail.mec.cuny.edu #<mecmail.mec.cuny.edu #5.7.1 smtp;554 5.7.1 This message has been blocked because the return email domain is invalid.(failed to obtain DNS record for domain uhrlass.com)> #SMTP#

    Original message headers:

    Received: from mail101-tx2-R.bigfish.com (10.9.14.244) by

    TX2EHSOBE009.bigfish.com (10.9.40.29) with Microsoft SMTP Server id

    14.1.225.22; Wed, 29 Jun 2011 22:27:55 +0000

    Received: from mail101-tx2 (localhost.localdomain [127.0.0.1]) by

    mail101-tx2-R.bigfish.com (Postfix) with ESMTP id 813F010500C2 for

    <george@mec.cuny.edu>; Wed, 29 Jun 2011 22:27:54 +0000 (UTC)

    X-SpamScore: 0

    X-BigFish: PS0(zzzz1202hzz8275bh8275dhz2fh2a8h668h839h)

    X-Forefront-Antispam-Report: CIP:207.46.198.81;KIP:(null);UIP:(null);IPVD:NLI;H:CH1PRD0602HT004.namprd06.prod.outlook.com;RD:none;EFVD:NLI

    Received-SPF: pass (mail101-tx2: domain of uhrlass.com designates 207.46.198.81 as permitted sender) client-ip=207.46.198.81; envelope-from=Greg@uhrlass.com; helo=CH1PRD0602HT004.namprd06.prod.outlook.com ;.outlook.com ;

    Received: from mail101-tx2 (localhost.localdomain [127.0.0.1]) by mail101-tx2

    (MessageSwitch) id 130938647290736_11164; Wed, 29 Jun 2011 22:27:52 +0000

    (UTC)

    Received: from TX2EHSMHS009.bigfish.com (unknown [10.9.14.242]) by

    mail101-tx2.bigfish.com (Postfix) with ESMTP id 096ABC30054 for

    <george@mec.cuny.edu>; Wed, 29 Jun 2011 22:27:52 +0000 (UTC)

    Received: from CH1PRD0602HT004.namprd06.prod.outlook.com (207.46.198.81) by

    TX2EHSMHS009.bigfish.com (10.9.99.109) with Microsoft SMTP Server (TLS) id

    14.1.225.22; Wed, 29 Jun 2011 22:27:52 +0000

    Received: from CH1PRD0602MB098.namprd06.prod.outlook.com ([169.254.1.226]) by

    CH1PRD0602HT004.namprd06.prod.outlook.com ([10.28.28.253]) with mapi id

    14.01.0225.056; Wed, 29 Jun 2011 22:27:50 +0000

    From: Gregory Uhrlass <Greg@uhrlass.com>

    To: "'George Softleigh (george@mec.cuny.edu)'" <george@mec.cuny.edu>

    Subject: Cummins Check Archive

    Thread-Topic: Cummins Check Archive

    Thread-Index: Acw2jwwxAsHmkWkuQFm/Hwdu1piMPw==

    Date: Wed, 29 Jun 2011 22:27:50 +0000

    Message-ID: <58581262630F5D4F81DCE0A7FF9A8966771374@CH1PRD0602MB098.namprd06.prod.outlook.com>

    Accept-Language: en-US

    Content-Language: en-US

    X-MS-Has-Attach:

    X-MS-TNEF-Correlator:

    x-originating-ip: [74.101.47.154]

    Content-Type: multipart/alternative;

    boundary="_000_58581262630F5D4F81DCE0A7FF9A8966771374CH1PRD0602MB098na_"

    MIME-Version: 1.0

    Return-Path: Greg@uhrlass.com

    X-OriginatorOrg: uhrlass.com

  • Hello Greg,

    Hello Greg,

    With a Professional and Small Business license, your DNS needs to be fully redelegated to Office 365.  When I lookup your DNS it is telling me that your nameservers are pointing to ns77.domaincontrol.com and ns78.domaincontrol.com.  To do this log into your GoDaddy Account and change your 2 nameservers to ns1.bdm.microsoftonline.com and ns2.bdm.microsoftonline.com.

    DNS changes can take up to 72 hours to propagate through global DNS.

    Once this is completed, you should stop receiving NDR's for this reason.

    Thank you, Jeff McDonald, O365 Forum Moderator

  • I also use the domain I purchased from godaddy for another website.  I only want to use the domain with office 365 for exchange email and lync.  I will use the generic domain for sharepoint.  Another tech advised me to leave my nameservers at godaddy since I host a website with the domain already.  I can send email to most addresses but I encountered a problem.  The other tech told me it could take a while for changes to go through the internet.

  • Hello Greg,

    In this situation, what you will need to do is to get the CNAME information from GoDaddy for your site.  Once you have that information, you set up custom DNS records in your Microsoft Online Portal that point back to your website at GoDaddy.  That is how you fully redelegate your nameservers, but keep your website up and running.

    Thank you, Jeff McDonald, O365 Forum Moderator

  • Hi, we are having the same issue with emails rejected. Our website is hosted on godaddy (brickpave.com) and we use Office365 for exchange/Lync/SharePoint. Could I get some more information on how to get the CNAME info we need and how to set up custom DNS records in our Portal? Thank you for your help!