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I am trying to setup Outlook 2010 with my Office 365 account. I continue to get the "The action cannot be completed. The connection to Microsoft Exchange is unavailable..." error. Actually, what happens first is that I am prompted for user name and password, and no matter how many times I correctly type that in, it continues to prompt me for it. If I hit "cancel" I get the error message.
I have correctly followed all the steps for manually configuring Outlook (and checked several times). Also - this is the third Office 365 account I am setting up; I have accounts on two other domains which I have successfully setup with Outlook. I am using all the same settings (except the host server, which is different for all three) but this account refuses to work. Any help would be appreciated.
Based on current situation, could you please give the domain name related to that account via private message? I’ll help to check that if the DNS records are right.
I've sent you a privite message, to see the private message:
1. Please go to "Your details" section on the right side of the community site.
2. Click Private messages.
3. Click the subject title of the response to read the message.
I followed your instructions exactly, but none of this works. I installed the Office 365 Desktop Setup. I verified that Autodiscover works correctly (it does). I tried setting up the account again in Outlook. Outlook does not find the account automatically. I then try setting up the account manually, as described in the link. When I get to the end and click "Check Name", it prompts me for my password. No matter how many times I supply the correct password, it continues to prompt again. If I click "Cancel" I get the "connection is unavailable" message. I have tried this on two different PCs, and get the same results.
How are things going now?Do you need more assistant about this issue?
No, I have not yet resolved this issue. I sent you a private message regarding this. OWA works fine. I did notice that the two different email accounts that I have on this domain have two different server names. Don't know if that is typical or not. I cannot setup either account in Outlook. I have tried at least a dozen times and checked and rechecked the settings vs. what's in the tech note on this. Nothing works. I can access both accounts from my iPad and iPhone. I have tried setting them up in Outlook on two different PCs with the same results.
Based on your update, I understand that the two email accounts work fine in Outlook Web App (OWA) but cannot set up in Outlook 2010 desktop application.
1. Have you test it in Outlook Safe Model (hold down CTRL while you click the icon)?
2. If other accounts can set up in Outlook successfully, are these 2 mailboxes are recover-deleted mailboxes?
3. Please test the Outlook Autodiscover on https://www.testexchangeconnectivity.com/
4. Change another network environment to check the problem.
How are things going now?Do you need more assitant about this issue?
The accounts work in OWA and also on my iPad and iPhone. I cannot set them up on my PC.
Yes, I have succesfully tested Autodiscover.
As for testing in Outlook "Safe Mode", I cannot get the accounts setup so that doesn't apply. I am setting up the accounts using Control Panel-Mail (32-bit)-Email Accounts as Exchange Accounts cannot be setup when Outlook is running.
I still cannot get the accounts for this domain setup, while the accounts on my other two Office365 domains work just fine.
I'd like to follow up with you about this issue, do you need more assistant?
I am having the same problem. I am trying to setup email in Outlook 2007 and I'm getting the same errors Lisa was getting. Like her, the email accounts work fine on mobile devices and through the online portal, but not on the desktops. Two email accounts that I've tried previously worked on the desktop but just on a different computer. The other email account just stopped working today. The user changed their password, and now cannot get a connection the Microsoft Exchange. Please help!!!!
For us the fix on two workstations was to apply all the pending Microsoft updates and this did the trick immediately.