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Redelegation Error with MelbourneIT

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I have completed the necessary steps to transition my site (www.purebioclean.com) and email to O365 and have attempted to redelegate the nameservers in accordance with Microsoft's instructions.  However, after entering the correct nameservers in my MelbourneIT account I receive a nondescript error "Cannot redelegate domain".   This problem has resulted in no email capability and no web site access for this past weekend.

 

This morning I called the toll free number (again) for Microsoft's registrar partner for this project, MelboureIT and spoke to a gentleman who confirmed he received the same error message when attempting to redelegate my domain to O365 nameservers.  He said the problem was one that he has to escalate to the "Fulfillment team", however, given that Microsoft's O365 registrar partner is in Australia they are 15 hours ahead.  Consequently since it is 9:00 AM EDT as I write this, MelbourneIT won't have anyone to even begin looking into the problem until 10 hours from now (according the their support associate).  In the mean time, I'm still dead in the water.  Finally, for what it is worth the phone call quality is very, very poor each time I've called MIT.  To say the least, I'm less than impressed and more than a little frustrated.

 

If anyone has any suggestions as to how to proceed, I very much welcome the input.

 

Thanks,

 

Bob

All Replies
  • Hi Bob,

    You can also try to change the Name Server records at Melbourne IT referring to the following article:

    Change name server records at Melbourne IT
    http://onlinehelp.microsoft.com/en-us/office365-smallbusinesses/gg549206.aspx

    Thanks,
    Mindy Pan

     

  • Hi Mindy,

    Thank you for your post.  Unfortunately, my difficulties are not a matter of not knowing where to change the nameservers or how to make those changes.  Rather, the problem I am having now is that when the correct O365 nameservers are entered on the MelbourneIT site in the appropriate dns management fields, the MIT site returns an error ("Cannot redelegate domain").  The MIT support associate himself entered the O365 nameservers in my account and he too received the same error.  I am due to hear from MIT in the middle of the night and I'm hoping the problem is solved quickly.  Once it is solved, I'll post the resolution for all to see.

    Thanks,

    Bob

  • Hi Bob,

    Thank you for your prompt reply.

    I understand that you have contacted Melbourne IT support for assistance. Given this situation, when there is any update about this issue, please post the information here, so that other users who encounter the similar issue may benefit from this thread.

    Thanks,
    Mindy Pan

     

  • Hi Bob,

    Is there any update about this issue?

    Thanks,
    Mindy Pan