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How to change Work e-mail under User information

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Hi Guys,

 

We are using a collaboration site. A time ago, I changed my work e-mail under My Settings - User Information. Today, I tried to do the same but I can't do it because the property doesn't appear.

 

 

Any help would be appreciated.

 

Thanks!

  • Post Points: 20
Verified Answer
  • Hello ArielG,

    Shortly after going to your My Site, the issue arises where you are unable to make editing changes to the fields in My Settings in your site collection. This may be changed in a future Service Update unfortunately we do not have a time frame for this.

    I will continue to monitor this thread for further posts or questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

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All Replies
  • Hello ArielG,

    This is Jason Burnside from Microsoft Office365 SharePoint Support.

    Thanks for coming to the communities with your concerns about editing the work email.

    To edit the work email, please follow these instructions:

    1. Log into your portal
    2. Make sure the Admin tab is selected, click the Manage link under SharePoint
    3. Click User Profiles
    4. Under People, click Manage User Profiles
    5. Find the user whose work email address you would like to change
    6. Click the dropdown to the right of the Account name, click Edit My Profile
    7. Scroll down to work email
    8. Edit work email address
    9. Click Save and Close

    It may take up to 24 hours for the changes to sync to the Site Collection.

    Unfortunately, we are not able to edit the work email address through the My Settings in the Site Collection at this time.

    I will continue to monitor this thread if you have any additional questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

    • Top 50 Contributor
    • Post Points: 0
  • Hi Jason,

    Thanks for your quick response.

    Do you know why at this time we are not able to edit the work email address through the My Settings? A month ago... we can do it.

    We need that users can change the e-mail address by yourself.

    Is this a temporary situation?

    Thanks again!

    ArielG

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  • Hello ArielG,

    Shortly after going to your My Site, the issue arises where you are unable to make editing changes to the fields in My Settings in your site collection. This may be changed in a future Service Update unfortunately we do not have a time frame for this.

    I will continue to monitor this thread for further posts or questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

    • Top 50 Contributor
    • Post Points: 0
  • Hi Jason,

    this definitely breaks alerts on SharePoint sites, that's a pri-0 scenario, isn't it? Needless to say, alerts are a key feature for SharePoint online users.

    Also, this definitely used to work until recently, hence looks like a regression.

    Thanks for your help!

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  • Hello Ariel,

    Unfortunately, if the alerts are breaking you may have to edit or recreate the alerts.

    I will continue to monitor this thread for further posts or questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

    • Top 50 Contributor
    • Post Points: 0
  • Hello Ariel,

    Did you have any further questions?

    I will continue to monitor this thread if you have any additional questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

    • Top 50 Contributor
    • Post Points: 0
  • No more questions. I wish we can solve it soon. Thanks!

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