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SharePoint Sign in Problems

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We use Office365 within our school for the staff and administration. Beforehand we used BPOS and had our some different sharepoint sites setup.

 

We transitioned to Office 365 around about a month ago, but since we upgraded the team are having problems accessing the sharepoint websites.

 

The problem is intermittent, and I cannot see any pattern to it happening, however it is causing us some problems.

 

So here is what happens, the staff sign in to the “portal” website then click on team site, within team site it has a list of the original sharepoint websites we have setup.

 

When we click to load one, sometimes it loads fine. However other times it doesn’t, the page loops around in circles trying to authenticate then comes to a screen which states that the SharePoint website is unavailable. 

 

I have tried clearing the cache on the machine as a preventive after having this error, it has appears to worked a ‘few’ times however the majority of the times it doesn’t work.

 

This is causing problems when working onsite, offsite, on domain machines and on personal non domain machines.

 

I would be grateful for any advice, or ideas so our organisation get over this problem as soon as possible.

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  • Hello SchoolAdminCheshire,

    This is Jason Burnside from Microsoft Office365 SharePoint Support.

    Thanks for coming to the communities with your concerns about intermittent issues when attempting to access your migrated BPOS sites.

    Please complete the following instructions on each machine:

    1. From Internet Explorer, click on Tools and then Internet Options.
    2. In the Internet Options click on the Security tab.
    3. In the Security tab, click and highlight trusted sites and then click on the sites button.
    4. A trusted sites window will pop up and in the “Add this website to the zone:” textbox add https://*.sharepoint.com, https://*.microsoftonline.com, https://*.outlook.com, and https://*.lync.com. If the Add button is greyed out you will need to remove the check from the box at the bottom that says “Require server verification (https:) for all sites in this zone”.
    5. Log into your Microsoft Online Portal
    6. Click F12
    7. Click Cache
    8. Click Clear Browser Cache, Clear Browser Cache for this domain, Clear Session Cookies, and Clear Cookies for domain

    Please let me know if this resolves their issue. If the above instructions do not resolve their issue, please gather the Operating System and Browser from each. Also, have them test on other browsers.

    I will continue to monitor this thread if you have any additional questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

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  • Thank you for the response, I will get my users to try this, FYI they are all using IE9 and Windows 7.

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  • Hello SchoolAdminCheshire,

    Are any of your users having issues after completing the above instructions?

    I will continue to monitor this thread if you have any additional questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

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  • Hi,

      I've had the exact same problem (though the problems were limited almost completely to computers using 64-bit windows 7). After spending hours working on this with people from the helpdesk, they came up with the answer that it may be a problem with IE. A more sensible answer would be greatly appreciated? One thing that did seem to work is that when I downgraded certain computers to IE8, the problem seemed to have disappeared. However, this does not seem like a good solution.

    Regards,

    Abraham

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  • Hello AAM,

    To clarify, you had an issue accessing your migrated BPOS sites? If so, please complete the  instructions from my first post.

    I will continue to monitor this thread if you have any additional questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

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  • Jason,

        You are right that this problem relates to my migrated BPOS sites.

        Surprisingly (because it looks pretty similar to what the Office 365 team suggested), this seems to have resolved the problem on my local test machine. However, as the original poster mentioned, the problem is unpredictable. I will watch it for a few days. In case it does not rear it's ugly head again you will have made me one happy man!

        Do you have any theories as to why this fix should work?

    Regards,

    Abraham

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  • Hi Jason

    Sorry about the delayed response, it is school holiday time and getting information back wasn't as quick as I would have liked.

    I have had feed back today however that your fix isn't working all the time, I got this in an email.

    'Tried to get onto SharePoint for over half an hour this morning without success. I have done all that was suggested in the email . Can you get back to Microsoft ad see what they advise next. It is a bad time of year for this to happen as all the reports are on there and will need to be checked and printed out.'

    Could you advise what is next as of next monday the school are back and the staff need to access the sharepoint 24/7 almost for the next few weeks; The pressure is already on myself to get this fixed however its out of my hands, but as it is 'ICT based' it is not seen like that.

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  • Hello SchoolAdminChesire,        

    I apologize; I believe when I originally posted the first post I gave you http sites to be entered in the trusted sites however I may have changed it to https after you had already passed on the information. Please verify that the users have https://*.sharepoint.com, https://*.microsoftonline.com, https://*.outlook.com, and https://*.lync.com listed in the user’s trusted sites. If the sites listed in their trusted sites are correct, please check your private messages to start a service request.

    I will continue to monitor this thread for further posts or questions.

    Thanks,

     

    Jason Burnside

    Office 365 SharePoint Support

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