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I can't seem to get logged in to office 365. I opened account the other day. When I go to log in page it tells me I need to log in with msn. When I click on the link to do so it tells me I have been locked out


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  • Hello N2bonsai,

    Do you mean that when you sign in Office 365, you are prompted to sign in at

    If so, please refer to the following steps to troubleshoot the issue.
    1. Go to Microsoft Online Portal.
    2. Type the Office 365 username at User ID box. The username format likes
    If you forget your user ID, look at the introductory email message to find this information. When you signed up for Office 365, you should provide an existing email address as your alternate contact email address. After you complete the signup process, you’ll get an email message at your existing email address that includes your user ID and the URL of the page where you will sign in to Office 365.
    3. If you still be prompted to sign in at after typing the Office 365 user ID with the correct format, please clear all cache files of Internet Explorer, such as cookies and browsing data, and restart Internet Explorer to see if it works. 

    In addition, you may also provide some screen shots of the issue, such as the changed subject line. For tips, please click Use rich formatting > Insert image to upload the screen shots in the post manually.   

    Best regards,

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