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DNS stuck on "installing" Melbourne IT

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I am trying to move my domain inspirationsmd.com from OLSB to Office 365.  I've made it through the steps for domain verification and now trying to go back to change the name servers but not able to "cancel DNS" because my DNS status is still stuck on "installing".  Has been stuck on "installing" for about 26 hours.  I've tried contacting Melbourne IT but gotten no answers.  Any help you could provide would be greatly appreciated!

 

Thank you!

 

Alisha

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