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Assigned License and Nonexistent Service Requests

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I am receiving this error,

"One or more users need an assigned license in order to retain an Exchange Online mailbox or archive. Create a new view, select “Users with Exchange mailboxes or archives and no licenses”, and assign licenses."


I do as instructed and 2 users show, however they have been assigned a license.


After researching the issue I find I need to open a Service Request. However, after following the instructions:

"To create a service request for technical assistance, do the following:

  1. On the Admin page, in the left pane under Support, click Service Requests and then click New request."

I find the above does not exist in my Admin Panel.


Please advise and please update information when it changes.


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