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Can't Migrate Emails or Verify Website

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Have been trying to migrate my OLSB and Hotmail email accounts to O365 only to find that Outlook Connector (which EVERYONE has said to use) doesn't work. I keep contacting Miscrosoft, but like others who are switching from OLSB am finding myself bounced around from one department to the next while getting nowhere.

 

I thought, if maybe I could migrate my domain name to O365, that might make things a bit easier, but I've found that to be nigh impossible as I can't sign on the the Registrar who's in Australia and that may not be helpful as I actually pay for my domain through OLSB Domain Addon.

 

When I send emails to Office Live support, all I get are replies telling me to do what I was doing in the first place (the option that DIDN'T WORK).

 

When I write back or call to explain the issue yet again, I get pithy emails saying that my ticket's been canceled.

 

Now, at this point, I'm at wit's end: My emails are what I use to manage everything from my PayPal Merchant Account to my AT&T phone/internet service as well as my website which is where I publish/sell my web comic and acts as a central hub for my social media accounts.

 

I don't really have the money to pay a bunch of 3d party Yahoos to handle this for me and can't really afford more delays as I have projects that need to be completed as well as Issue#3 of my comic to get done.

Can you guys actually assist me, or should I just tear everything down, go to Yahoo, GoDaddy or some such and then sue Microsoft for Fraud?

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  • I totally agree with you, this is a joke. help pages do not work. time is running out before we get CUT OFF and we are having to wait 3 days at a time to see 'IF IT HAS WORKED THIS TIME' Microsoft need to pull there finger and out and sort this RAPIDLY.

  • Hello Elaine,

    Before going further, I would like to confirm whether you have bought your custom domain through OLSB directly? In addition, now you cannot move your domain from OLSB to Office 365?

    If so, based on the current situation, I suggest refer to the following video to move the custom domain from OLSB to Office 365.
    http://ask.officelive.com/smallbusiness/blogs/team/archive/2012/02/14/video-moving-your-office-live-domain-to-office-365.aspx
    Moreover, have you tried contacted the latest OLSB support for the issue?
    https://support.smallbusiness.officelive.com/default.aspx?&st=1&wfxredirect=1

    In addition, could you please provide some screen shots of the stuck steps to troubleshoot the issue efficiently?

    Thanks for understanding,
    Claud

  • Hello Access Window Cleaning,

    I noticed that you mentioned you have issue about verifying your custom domain.
    As a result, I sincerely suggest post the detailed information, such as some screenshot, in a new thread in the forum. This is so you will get the quick support for your specific issue.

    Thanks for your understanding,
    Claud  

  • In addition to an Internet connection and an installed copy of Outlook, Outlook Connector has one other requirement. Accounts must be updated to the new Windows Live Hotmail. To update your account, follow one of these procedures, and then try to connect by using Outlook Connector: • Visit the following Microsoft Web site, and then click Update your account now:

    http://get.live.com/bgg  

    • Visit the following Microsoft Web site, sign in by using your Windows Live ID and password, and then click the green Join Windows Live Hotmail button in the upper-left corner:

    http://www.hotmail.com  

    • If you continue to have trouble connecting, restart Outlook. If this does not resolve the issue, contact Microsoft. To provide your feedback, visit the following Microsoft Web site:

    support.microsoft.com/.../default.aspx  

  • In addition to an Internet connection and an installed copy of Outlook, Outlook Connector has one other requirement. Accounts must be updated to the new Windows Live Hotmail.

    To update your account, follow one of these procedures, and then try to connect by using Outlook Connector: • Visit the following Microsoft Web site, and then click Update your account now:

    http://get.live.com/bgg  

    • Visit the following Microsoft Web site, sign in by using your Windows Live ID and password, and then click the green Join Windows Live Hotmail button in the upper-left corner:

    http://www.hotmail.com  

    • If you continue to have trouble connecting, restart Outlook. If this does not resolve the issue, contact Microsoft. To provide your feedback, visit the following Microsoft Web site:

    support.microsoft.com/.../default.aspx  

  • n addition to an Internet connection and an installed copy of Outlook, Outlook Connector has one other requirement. Accounts must be updated to the new Windows Live Hotmail. To update your account, you can visit : http://get.live.com/bgg

  • Hello Elaine,

    How are the things going?
    In addition, do you need further assistance on the issue?

    Best regards,
    Claud