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Thanks for the feedback.
To satisfy your requirement, I need some more detailed information:
1. Could you tell me what happened to your account? When you mentioned “I have correct credit card information available”, do you mean you changed the credit information before and the change has affected your usage of Office 365 account?
2. Which account do you want to reactivate? The subscription, Office 365 account or mailbox?
Thanks for your time.
Have you reactivated your account? If you have any questions, please feel free to post in our forum.