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Unbelievable incompetence. Based on other people's endless complaints about Microsoft giving them the wrong download between Pro and Small Business Premium, I figured it out. If you choose the 64 bit installer but have a small business premium activation, it gives you the Pro installer download instead of the correct SBP one. If you switch to 32 bit, you get the correct installer.
This has been a problem for months and no one at Microsoft has fixed it. Epic Fail.
2 out of 2 people found this post helpful.
If you haven't gotten the issue resolved, it took right clicking on Word and opening as Administrator to activate for me.
12 out of 12 people found this post helpful.
lol, you gotta laugh, well done Microsoft...
Thanks Nate for posting the fix. I've installed Office 365 Pro Plus CtR for a few customers but yesterday was the first time I came across this problem. Thankfully I wasn't the first so a quick Google search found the answer.
For me it was Microsoft Project 2013 with this same problem. However there was no option to "Run as administrator" although all the other office products offer that option. For me the resolution was almost the same, go to right click > Properties > Compatibility > Check Run as administrator > Click OK
Then run Project and Internet Activation works. You can then turn off the "Run as administrator" if you wish afterwards
Okay, it happened to me too, investing three days of on & off troubleshooting. I was at the point where I was ready to second guess my birthday. Just 'Run as Administrator...' Wow. Thanks for sharing the correct fix. I feel the sanity coming back to me now.
MS, please try to improve the quality of your support. Office 365 is an excellent suite of software, which I consider the best-of-breed. But you shoot yourself in the foot with this ancillary stuff. Business pros don't want to deal with substandard annoyances like this. No grand slam for you, which is a disservice to the people at MS who inject quality into the core product.
Worked for me after 4 hours onto Microsoft support - They have no clue.
Something as simple as running as administrator !! I will transfer to Apple !! Their support is fantastic.