No one has responded to this discussion for at least a year, so this information may be out of date. If you're looking for information about this topic, please search for a more recent discussion or post a new question.

Unable to install or uninstall Office 365 ProPlus

This question is answered This question is answered

I was trying to install Office 365 Pro Plus on my windows 8 desktop, however it got restarted suddenly. I then again tried to install it but it was just stuck forever. I tried uninstalling it but it gets stuck forever.

 

I want to remove Office 365 2013 version and then install it once again.

 

Please suggest!

 

Thanks,

BKJ

Verified Answer
All Replies
  • Hi BKJ,
     
    We recommend you enter the Task Manager of your computer to end the installation. After ending, try to remove Office manually. For detailed steps, please enter the following kb article and scroll down to the Remove Office manually section:
     
    Thanks,
    Ella Huang
  • Thanks Ella Huang for your prompt response. I followed the steps and it got uninstalled and now everything seems to be working.

    Thanks a lot!!!