http://community.office365.com/en-us/blogs/office_365_technical_blog/archive/2011/03/24/office-365-troubleshooting-powershell-for-exchange-online.aspxThis video shows you how to add a troubleshoot errors when trying to connect to Exchange Online via Windows PowerShell. (Please visit the site to view this video) Add a comment below to let us know what you think about this video and toen-usTelligent Community 5.6.583.18163 (Build: 5.6.583.18163)http://community.office365.com/en-us/blogs/office_365_technical_blog/archive/2011/03/24/office-365-troubleshooting-powershell-for-exchange-online.aspx#11008Mon, 09 May 2011 00:34:50 GMT0d5fca3c-82c2-4058-8657-655331ed8d6c:11008Aleksandar Nikolic<p>Troubleshooting the error &quot;Connecting to remote server failed with the following error message : The WinRM client cannot process the request because the server name cannot be resolved.&quot; is not properly done in this video. That error has been usually caused by being behind an internal firewall. You don&#39;t need a running WinRM service to connect to your Exchange Online server. You can disable it even. Outbound connections don’t go through the WinRM service.</p> <div style="clear:both;"></div><img src="http://community.office365.com/aggbug.aspx?PostID=11008" width="1" height="1">