Applies to: Users and administrators of Office 365 for enterprises and Office 365 for professionals and small businesses.

In this video, we show you how to troubleshoot Offline Address Book issues in Office 365. This video is intended for administrators of Office 365 for enterprises and Office 365 for professionals and small businesses but may also be helpful for all users of Office 365.

Additional Information

The following related Microsoft articles are available:

• Use a CNAME Record to Enable Outlook to Connect
• You cannot locate a email address using the Offline Address Book
• The 2007 Microsoft Office Suite Service Pack 2 (SP2)
• How to create and configure an email profile in Outlook 2010, Outlook 2007, and Outlook 2003

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