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Author: Elizabeth Bailey, Office 365 Technical Writer
Sooner or later, you may forget the password that you need to sign in to your account. It happens to just about everyone. If you forget your Office 365 password, and you’re not an Office 365 administrator, confess your predicament to an administrator in your organization, and the kind administrator resets your password.
If you’re the administrator, it’s a little more complicated. If you’re not the only administrator, you can ask another administrator to reset your password. If you are the only administrator, or if another administrator isn’t available, you can use the new automated administrator password reset process. On the Office 365 sign-in page, click Forgot your password? to start the process. We want to protect the security of your account, so you have to follow several steps. As you step through the process, you’ll receive an email, addressed to your alternate email address, containing a link. When you click that link, a text message containing a code is sent to your mobile phone, and a Web page is displayed where you enter that code. After you enter the code and click Next, then you enter a new password.
Once you submit the reset request, you need to respond within 10 minutes to the email and to the text message. You must complete the reset process using the same computer and browser session. If you close your browser window, or take longer than 10 minutes to respond, you'll have to restart the process.
For the administrator password reset to work, you must have already provided a phone number on which you can receive a text (SMS) message and an alternate email address. The email address must not be your Office 365 email address, because if you can’t sign in to your Office 365 account, you can’t retrieve email sent to that address. You enter this information in the user management area. To get there, click Admin, and under Management, click Users, select the user account to edit, and then click Edit. On the Settings tab, you enter the email address in the Alternate email address box. On the Details tab, you enter the mobile phone number in the Mobile phone box.
If you haven’t provided alternate email address and mobile telephone information, you may see a popup window that prompts you to provide this information when you sign in to Office 365. Taking a few seconds to type the information may spare you a headache later.
For more information about how an administrator can reset his or her own password, see the Help topics:
couldn't received text message, is the mobile phone number needs country code or is it working only specific mobile carrier?
対象: Office 365 for Professional and Small Business , Office 365 for Enterprise
The country code is required. In addition, the other item I want to point out is where did you configure your mobile phone? This feature only looks at the user settings for the Mobile Phone rather than using the User Profile.
To set the mobile phone number for administrators, follow these steps:
1. Sign in to the Microsoft Office 365 portal as a Global or User Administrator (E plan) or Administrator (P plan).
2. Browse to Admin, and then click Users under Management.
3. Click the user for whom you want to change the mobile phone number.
4. Click Details.
5. Under Additional details, for Mobile phone, type the user's mobile phone number
Does this information help? Thank You!
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Hello, and what can we do if the SMS takes about 3 hours to be received? When I get this code and put it in the link from the e-mail I get a "could not process the request". How can I solve this? It seems there is another account with Administrator rigths but no one in the organization has access to it and the response to the ticket I opened Washington not very helpful.