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Author: Michael O'Neill
The new Office 365 service is available in over 120 markets worldwide and in over 35 languages. For customers who signed up before the new Office 365 was available in their geography, we have been busy upgrading them to the latest experience. We’re committed to ensuring the smoothest possible upgrade experience which involves balancing upgrade speed with customer readiness. With our broad customer base that includes customers of all sizes and across different verticals, we don’t use a one-size-fits-all approach where we upgrade everyone at the same time. Instead, for significant changes to Office 365, we strive to give our customers notification, control and guidance.
One of the frequently asked questions we get is “when will I get upgraded?” Some customers want to get upgraded as quickly as possible; other customers want more time to prepare. One thing that’s common is that every customer wants to know when they’ll get upgraded.
As of right now, over three quarters of our customers have either been upgraded to the new experience, or have heard from us that they will be upgraded this month. For everyone who hasn’t heard from us yet, we expect to have nearly all of our customers upgraded in the next few months. For those of you who want the new functionality as soon as possible, you can experience the new Office Web Apps and Office 365 ProPlus client technology in your pre-upgrade environment (more info in the FAQ section). For those of you who want to plan for this change, here is a summary of the investments we’re making to help the service upgrade be as seamless as possible:
When you are scheduled for upgrade by our automated scheduling system, we provide a notification in your Office 365 admin portal and send the Office 365 global administrator a notification email. The first notification provides you approximately four weeks advanced notice before your upgrade will begin, so you have time to take pre-upgrade steps, if needed. As the upgrade date approaches, we send an email with the exact upgrade date. Provided you have followed the upgrade guidance (see below), the upgrade experience should be smooth. After the upgrade is complete, you will received a congratulatory email. Please note: All global administrators will receive these emails so it’s important your organization’s global administrators update their profile to make sure their preferred email address is one they check regularly.
We understand that you may want more time to prepare for an upgrade, so we provide two mechanisms for you to control the upgrade experience.
First, you can pilot the Exchange and Lync upgrade experience with up to 100 users to see what impact, if any, there will be on your organization and to preview the new user experience. You will have three weeks to pilot the upgrade after you receive your initial upgrade notice. We recommend you pick which users will be in the pilot before your organization is scheduled for upgrade. Please note: Once you pilot the functionality to select users, you can’t roll back to the old experience for those users.
Second, you can postpone the upgrade after you receive the initial upgrade notification email. Please note: You can only postpone your upgrade once, and you won’t have the opportunity to select a new, preferred upgrade date. You will likely hear from us about the upgrade anywhere from four to six weeks after you postpone, but it could be longer. Finally, postponing your upgrade won’t interfere with users who have been upgraded via the pilot process.
The service upgrade is designed to be as smooth as possible but it does require customers to have completed any necessary pre-upgrade steps. We recommend that admins read the service upgrade guidance carefully as soon as possible and take actions that apply to them. The Service Upgrade Center provides detailed pre-upgrade/upgrade/post-upgrade guidance, change management communication (e.g. email templates for users) and other actions that admins must take after the upgrade (e.g. SharePoint site collection upgrade). Please look through the checklist carefully to make sure you’re ready for the upgrade. For example, one of the top post-upgrade problems are related to Outlook connectivity and mailflow issues that can be avoided by verifying the Domain Name Server (DNS) settings you use with Office 365 before the service upgrade.
This upgrade sets the foundation for us to be able to deliver more frequent, discrete updates on-going. Our new update approach will allow you to consume new functionality more easily and rapidly, representing a shift from the current upgrade process. Moving forward you will see Office 365 updates as opposed to upgrades. Future Office 365 updates will be communicated through our Office 365 technology blog @ http://blogs.office.com/b/office365tech so you have visibility into the on-going updates.
Q. How do I know if I’ve been upgraded?
A. Please refer to Am I using Office 365 after the service upgrade?
Q. I haven’t been upgraded yet. When will I get upgraded?
A. If you haven’t been upgraded yet, you will get upgraded in the next few months. The first notification will be sent approximately four weeks in advance before your upgrade will begin. As the upgrade date approaches, we will send an email with the exact upgrade date.
Q. How can I get upgraded right away?
A. Unfortunately, we don’t have a way to upgrade customers manually at this time.
Q. Can I use any of the new functionality pre-upgrade?
A. Yes. You already have access to the latest Office Web Apps through SharePoint Online. If you are an Enterprise plan customer (eg. E3 or E4) planning a centrally managed Office 365 ProPlus deployment (i.e. not having users install Office 365 Pro Plus themselves), you can deploy the latest Office 365 ProPlus clients to your users before the upgrade.
Q. How can I postpone my upgrade?
A. Once you are scheduled, just go to the Service Upgrade Options page and postpone.
Q. Where can I find more information about the Service Upgrade process?
A. Please visit the Service Upgrade Center which contains valuable pre-upgrade, upgrade and post-upgrade information. By following this guidance, you can ensure a smooth upgrade experience.
Q. When is the next upgrade?
A. This upgrade sets the foundation for us to be able to deliver more frequent, discrete updates on-going. Our new update approach will allow you to consume new functionality more easily and rapidly, representing a shift from the current upgrade process. Moving forward you will see Office 365 updates as opposed to upgrades. Future Office 365 updates will be communicated through our Office 365 technology blog @ http://blogs.office.com/b/office365tech so you have visibility into the on-going updates.
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La cuestión sobre cuando se realizará la actualización de la plataforma previa de Office 365 (y con esto
La cuestión sobre cuando se realizará la actualización de la plataforma previa de
If you are an Office 365 Company Administrator, you will receive an email notification once your tenant
Still not upgraded, nor have I seen an upgrade notification for my college's account.
241 Microsoft Team blogs searched, 62 blogs have new articles. 209 new articles found searching from
This article should have been published months ago. Very disappointing that there is still no option to fast-track the upgrade where desired.
Don't feel bad... we are a Cloud Accelerate Partner and have yet to get ours upgraded. Makes it tough when you are selling it.
Be careful when you upgrade. If youre users are using IMAP for anything, they will start reporting logon failures. IMAP is broken in wave 15 and has been for months. Before your upgrade, contact MS Support and make sure that the Wave 15 servers are at least patch version 731 for your tenant, or you will lose IMAP connectivity
Also, any Mac Mail clients you have attached to O365 via exchange web services prior to the upgrade will most likely see a ton of issues post-migration. Including: headers showing up with blank bodies, emails not getting downloaded and my favorite, whole days worth of email just gone from the Mac Mail client. With the throttling put on O365, the Rebuild of a large mailbox (10 GB or so) will take you days to do a rebuild and get those emails back. Of course this wouldn't be as big of a problem if you could use IMAP for your Mac clients...but that doesn't work...see above :)
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@Todd Tolbert, I followed up with the Exchange engineering team, and IMAP issues would only crop up in relation to the service upgrade in some unique circumstances--something we communicated about directly with impacted customers. The particular patch number of the Exchange Online infrastructure shouldn't matter. I'd appreciate a private message with more details, or even just the SR# you have open with support.
Sorry for the delay in replying, I just got back from vacation.
How can we sell the platform if our own Office 365 was not upgraded? Microsoft must go faster.
We have not been upgraded yet either... As I understand it, new 365 customers are getting 2013 but we must have been the newest "old" customers as we only started using office365 a few months ago but did not get 2013. How does this translate to "always have the newest version of the software"? It is a tad frustrating when we've seen quite a few issues pop up only to be told that it was only an issue in 2010 but would go away once we are upgraded.
Well, we sold our client a new E3 plan upgrade today via the new volume licensing model ....... Only to discover that they are on the old platform which cannot have the volume license keys applied to it. So now our client is been invoiced for O365 licenses they can't use because they're on the old platform. And the response from Microsoft .... "They can add them when they migrate to the new platform" ... when is that ... "When you they receive an email from Microsoft telling them" .... when will that be ... "Nobody knows :)".
I will let you deduce how happy / unhappy we are at the moment.