Applies to: Users and administrators of Office 365 for enterprises and Office 365 for professionals and small businesses.

 

These videos show you how to troubleshoot mobile devices that cannot connect to Exchange Online for Office 365 using Exchange ActiveSync. In these videos, we troubleshoot the issues by using the Remote Connectivity Analyzer (RCA) and the Exchange Control Panel (ECP) for Exchange Online in Office 365. These videos apply only to mobile devices that use ActiveSync but do not apply to BlackBerry devices. Please contact BlackBerry support directly if you are having issues with BlackBerry Business Cloud Services.

 

Troubleshooting Exchange ActiveSync in Exchange Online for Office 365 for End Users

This video applies to all users of Office 365 for enterprises and Office 365 for professionals and small businesses.

 

 

Troubleshooting Exchange ActiveSync in Exchange Online for Office 365 for Administrators

This video applies to administrator users of Office 365 for enterprises and Office 365 for professionals and small businesses.

 

 

Additional Resources

The following additional resources are available:

The following Microsoft Knowledge Base articles are available:

 

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