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Password reset requests are one of the most common support issues. Office 365 offers the following ways to help users or administrators who have forgotten their passwords.
If you are an Office 365 user and have forgotten your password, ask any administrator in your organization to reset your password for you. If you are one of several administrators, ask another administrator to reset your password. If you are the only administrator in your organization, or if no other administrators are available, you can submit a password reset request via our New Service Request wizard.
If you are an Office 365 user and have forgotten your password, ask any administrator in your organization to reset your password for you.
If you are one of several administrators, ask another administrator to reset your password.
If you are the only administrator in your organization, or if no other administrators are available, you can submit a password reset request via our New Service Request wizard.
You will need to provide your name, phone number, and email address, so our Support team can contact you. We wantto hear from you. Submit a comment below to let us know what you think about this feature and to tell us about other features you'd like to see.
2 out of 2 people found this post helpful.
Sounds good. It will however really be great if partners can have a single portal for all managed client accounts. Right now as it is, it is quite common to reset each customer account password often because there are too many of them and thee is no single portal login to manage them all. I think I read somewhere that there is a single portal for all managed customer accounts now, that will be great.
I am building my website on MS Office live. My password or user name has failed (although they are standard ones I use) and there is nowhere to get my password reset. I am only me and there is no-one but me to reset anything.
I am locked out and there is not support.
Please help me get access to my work and my website.
Desperate here :-(
I feel your pain Catherine, you could try contacting onlinehelp.microsoft.com/.../ff652569.aspx
I did this wizard for the only Admin - it worked faster than I expected, I got a call in about 2 hours.
A suggestion would be to move parts of the form around. It had a space for notes on the first page and then on the 2nd wouldn't take my email address from the Office365 Beta - I had to give another email thinking that I'd get a response there. Instead they called me and took care of it over the phone - just thought someone should know that it wouldn't recognize my Office 365 email.
this is not about password and lockout thing, but it would be great if the only admin will not be able to remove his own account from the admin page.
here's an example: community.office365.com/.../9351.aspx
Beta is in full swing and we’re excited to announce our first weekly “ Ready to Work ” contest winner: Rik Bijl ! Rik wins a Windows Phone 7 this week just for sharing his small business story with us. If you’re a small business and haven’t entered yet, what are you waiting for? We’ve got an awesome Microsoft prize pack with over $50,000 in services and a day with a Microsoft Executive, ready to roll up their sleeves and work for you!
Free Training for IT Professionals on Office 365
Want to get an even deeper understanding of Office 365 and how it enables you to solve more problems from more places in your IT role? This fast-paced, demo-rich online course will feature expert instruction and real-world demonstrations of the Office 365 platform as well as Exchange Online, SharePoint Online and Lync Online. These advanced courses take place May 24-26 and assume a certain level of expertise and domain knowledge, so they move quickly and cover topics in a fashion that enables teams to effectively map new skills to real-world situations. So register now and get ready for some intense training from the team who built Office 365!
Schedule of Events
Day One — “Office 365 Platform” | May 24, 2011 | 10am-4pm PDT
Microsoft Office 365 Overview for IT Pros
Deploying Clients for Office 365
Administration & Automation using PowerShell
Identity and Access Solutions
Directory Synchronization
Day Two — “Exchange Online” | May 25, 2011 | 10am-4pm PDT
Exchange Online Overview for IT Pros
Exchange Online Administration
Staged Exchange Online Migration
Hybrid Options with Exchange Server & Exchange Online
Exchange Online Archiving & Compliance
Day Three — “Lync & SharePoint Online” | May 26, 2011 | 10am-4pm PDT
Lync Online Overview & Configuration for IT Pros
SharePoint Online Overview
SharePoint Online Administration
SharePoint Online Extensibility & Customization
Office 365 Deployment Overview
Top Q&A from Social Media
Each week we get hundreds of great questions on Facebook , Twitter and right here in the blog . I want to share some of the most frequent questions and the answers for all to see.
1) When can I get into the Office 365 beta? I want to try it now!
We’ve sent invites to everyone who signed up for our waitlist and now you can get instant access at Office365.com . If you signed up but lost your email somehow, don’t worry, just go sign up today.
2) I’m the administrator and I’ve forgotten/lost my password for my account. Who can I contact to get this reset?
We’ve put together a blog post outlining what the issues and how to fix it. Fill out the form and we will contact you! You don’t even need to wait on the phone.
3) It is necessary to have installed Office software on my PC to use Office 365?
We recommend it. Office 365 comes with the Office Web Apps for viewing, editing and collaborating on documents, but to see the best of Office 365 you should have Office 2007 or 2010. If you don't have either, you can purchase Office Pro Plus with Office 365, which is the same Office 2010 software you are used to but delivered as an always up to date service, so you always have the latest version! No more upgrades!
Note: If you intend to download Office Pro Plus during your beta testing, please make sure you still have backup disk of your old Office version. Installing Office Pro Plus will upgrade your current version and you will not be able to roll back without a disk.
4) Are there a minimum number of required users for an Office 365 account?
Nope! You can use Office 365 all by yourself, although we think you will want to share with your friends.
5) I’m having trouble getting my domain setup with Office 365 for small business. Where can I get help?
We have a ton of great domain help information located on the Community help site for small businesses. Further, this video can take you through the process step by step so you can follow along. There also 40+ other great videos that cover everything from help to product overviews to demos.
Interesting Links
The Hidden Google Tax
The WhyMicrosoft blog uncovers Google App’s hidden costs including deployment, migration, IT support and user training.
For Developers
Authentication with SharePoint Online and the Client Side Object Model
Chris Johnson addresses the topic of using the Client Side Object Model (CSOM) to interact with SharePoint Online, which could prove useful when writing an application that wants to interact with data stored in SharePoint Online.
Other Resources
Office 365 Service Descriptions
Go to source for all the nitty-gritty details about Office 365, including specs on the service as well as details ranging from security, continuity and compliance to support.
Anything else you’ve found interesting or had a question on? Comment and let us know and we’ll include it in next week’s wrap.
- Allen, Office 365 Product Manager
So, let's give this thing a try. Serves me right for trying Office 365 before a wild party night...
Office 365 don't funtion like 'Forget Password' like all apps have?
A+ for reset: As many of you have been able to read in my previous post I have been a happy MS office
The "forgot my password" states that you should contact your Global Admin. Call technical support for Cloud Services and they will reset your password if you are the only Global Admin.
I have lost my password to Microsoft Office 365 Beta (Plan P1). I am the only administrator and need to work on my website. I have put in a service request but have yet to receive any kind of reply (by email or phone). I am losing valuable time trying to get into my service and WAITING FOR SOME RESPONSE! It would be very helpful if there was a way to reset the administrative password like with other providers. All I find is the Service Request Form and comments on here which have conviently NO help because the link is removed. This has cost me days. At this point I am ready to trash the whole thing!
A member of the support team called me today and gave me instructions to reset my password using a temperary password. Got into my account with no more problems. Thanks Mr. Scott Phillips!!!
Unfortunately, none of my 4 attempts to log a service request online seem to have worked. Thankfully one of my Twitter followers pointed me in the direction of the phone support number and I got a password reset that way (thank you!).
One thing to note - the technical support engineer needed a phone number for me and that wasn't on my account - even though it was on my Microsoft online profile, the field wasn't populated for my mailbox. I don't know what we would have done if I hadn't still got access to the mailbox through a copy of Outlook that hadn't needed to reauthenticate yet...