Sign up for Office 365
Learn more about Office 365
We’ve heard from many of you that some aspects of working with domains in Office 365 can be confusing. We’ve determined that most of the confusion revolves around the following three questions:
These articles are posted on the Office 365 Service Administration Wiki under Managing your domains, and they’re open for your contributions and comments. Take a look at the information and let us know how we can improve it. If you’re an expert, you can share your knowledge by creating your own wiki articles or updating existing articles.
Did you know that you can search from both the Help and Community sites? When searching from Community, you can filter on the type of Community content. For example, when I search in Community for the word “domain” and select only Wiki articles, search returns 33 items. The four articles noted above are in the top 7 returns.
We continue to improve our documentation and the product in response to your comments. To receive the latest Community information about domains, subscribe to the Managing your domains article in the Office 365 Service Administration Wiki. We also regularly update the Office 365 Help. Check out Office 365 Help for professionals and small businesses and Office 365 Help for enterprises for information, available in all supported languages.
I *cannot* switch my DNS hosting to your service; I'm more than capable of setting up the appropriate CNAME, SRV, TXT(SPF), and MX records manually. Our DNS infrastructure is not able to be simply moved over to this service when it doesn't support wildcards, AAAA, or custom TXT records. We don't have 25 users either though, so Enterprise isn't appropriate. What can we do to get it to work without changing the nameservers? Again, changing the nameservers for our organization is NOT an option - I'm stressing this because I see other people talking about this and getting replies that simply say you have to change the name servers. I can't use this product if that's the case. This wasn't a problem with Exchange Online, so I don't see why it is now? Any help/input would be greatly appreciated!
Dan, you can use a workaround for .no & .dk domains as described here:
Please read the caveats at the bottom.
We have verified domain cloudag.com in O365 and have made the name server changes as specified. It's been well over 72 hours since the changes were made. Confirmed with previous provider the domain is now pointing to O365. Cannot access the website by the url nor receive emails. Any suggestions on how to regain url access and inbound emails?
It looks like the option to use a CNAME to verify domain ownership has been replaced with options to use TXT or MX records to do the verification.
That raises some issues. Firstly not all providers support TXT or adding custom MX records (O365 is one of them). Secondly, if using the MX option and my exisiting mailservers go offline what happens to mail actually recieved by the Microsoft MX servers?
Why do we at all need the verification if we do a redelegation? Looks to me like adding unnessesary steps. My rationale is that if you have the credentials to redelegate the domain (change the NS) that should document that your the admin/owner equally to setting up a DNS record. Please explain.
Jens @ Edge
I want to host my website outside of Office365 because the Sharepoint tool has created a website error. However when I try to add an @ record, I find Office365 has one there already, hard coded and I cannot edit it. So that's it for me. I'm off.
The '@' A record exists in your account because you have configured Office 365 to host your SharePoint Online website on your domain. To remove this @ record, and to move SharePoint off of your domain sign in to your account as an administrator and go to the Admin >> Domains area. Towards the top of the page you'll see an area saying "Your SharePoint website address is...". It likely shows your domain as the address. Click 'Change address' and chose a different domain in the pop-up window that appears. A few things will happen behind the scenes, but once done the @ record will be removed as will the 'www' CNAME record.
We are one week post the Office 365 launch and are flattered and excited to see all the excitement on the web about our new service. Several customers have shared with us how Office 365 is already boosting productivity with estimated cost savings of up to 50%! I wanted to continue our top questions series, to answer some of the great questions as we’ve been receiving on getting started with Office 365 through Facebook , Twitter and right here on the Office 365 blog. Enjoy!
Q1: What is Office 365? Is it just “Office in the cloud”? Where can I learn more?
Office 365 is that and so much more! Office 365 combines the power of Office desktop apps with enterprise-grade e-mail, shared documents, instant messaging, and video and web conferencing (Exchange Online, SharePoint Online, and Lync Online) in an always-up-to-date cloud service that is backed by Microsoft and some of the best partners in the world. Further, Office 365 bring access to the Office Web Apps, which enable you to view, share and edit your Microsoft Office documents on the web with virtually any device connected to the internet. These services combine to provide you with the most comprehensive productivity solution for your business needs. Watch our professionals and small business or enterprise demos to get a taste of these services all working together.
Q2: Which Office 365 plan is right for my business? Where can I find pricing information on these plans? Can I switch between the two later on?
Office 365 offers plans tailored to meet your business’s needs, whether you are a new business, an established organization, a small office or a multinational enterprise. Office 365 for professionals and small businesses (Plan P) is designed for organizations with fewer than 25 employees and is just $6 per user per month, while Office 365 for midsize businesses and enterprises (Plans E1-E4 and K1-K2) provides larger organizations the tools they want with the IT control, security and reliability you expect from Microsoft in a range of plans from $4 (K1) - $27 (E4). And if you are a smaller org with technical know-how, you’ll be happy to know that there are no minimum seat requirements for the enterprise plans, it works for orgs of one to thousands. The small business plan is capped at 50 users and not able to be transition later on. To find which is right for you, take a look at our professionals and small businesses and midsize businesses and enterprises placemats to compare the included features. For a more in depth analysis and feature list, see our Office 365 service descriptions .
Q3: I want to dig deeper into the detailed specs, features and capabilities of Office 365, such as mailbox sizes, cloud storage space, archiving, identity and details on security and service continuity policies in Office 365. What can I find this information?
The Office 365 service descriptions are your go-to source for the nitty-gritty details about our service. These docs contain information on each of our cloud services (Exchange Online, SharePoint Online, Lync Online, Office Web Apps and Office Pro Plus) as well as detailed information on Migration, Support, Identity and Security. You can also read our security whitepaper and check out the Office 365 trust center to read about our practices.
Q4: I’m interested in buying/trying Office 365, where should I start?
The best way to begin is to make sure your company’s hardware and software meets the minimum system requirements for Office 365. Then check out our Getting Started page which will get you setup to trial or buy your Office 365 service. To make the trial and purchase process as smooth as possible, we’ve provided the following resources:
- Office 365 for professionals and small businesses Product Guide : This high-level walkthrough will guide you through how to sign up for an Office 365 subscription and how to begin using some key features.
- Office 365 for professionals and small businesses Purchase and Support Guide : This guide will help you learn more about Office 365 for professionals and small businesses and how it can benefit your organization. The guide focuses primarily on the Office 365 commerce experience and will help you to buy and manage your Office 365 subscriptions.
- Office 365 for midsize businesses and enterprises Buyer’s Guide : Guiding customers through key decisions relative to online communication and collaboration solutions, including deciding if the cloud is right for your organization and how Office 365 for enterprises can meet your productivity needs.
From there, for customers getting started with Office 365 for small businesses, watch the Product Tour and read the Introduction for Office 365 administrators help article. You can also watch the User Tour or read the Quick Start Guide to learn more about the end user experience. For larger enterprises considering Office 365, the Enterprise Admin Tour and Introduction help articles are the place to start.
Q5: I would like help getting my business setup on Office 365. Where can I go to contact a partner in my area?
We designed the Office 365 Marketplace specifically to help our customers find trusted Microsoft Office 365 experts, applications and services that enhance and easily integrate with the Microsoft Office 365 suite of products.
Q6: I have a question or issue with Office 365, where can I get help?
We provide a variety of resources including the Office 365 Community and in product self-support for our small business customers as well as some additional features, including 24/7 phone support, for our enterprise plan subscribers. An overview of the available resources can be found on our website . The Office 365 help sites are also great resources to find answers to many of the common issues encountered in our service ( Small Business Help | Enterprise Help ).
Q7: I’m not familiar with how to move my custom domain over to Office 365. I want to use my own domain for my email ( email@example.com ) and my public website ( www.mydomain.com ) .
You can easily add your custom domain and use it for your Office 365 e-mail and/or public website. The below resources will walk you through this process, in either text or video form.
- Adding your domain to Office 365 for professionals and small businesses: Help Article | Custom Domain for Email Video | Custom Domain for Website Video
- Adding your domain to Office 365 for midsize businesses and enterprises: Help Article | Office 365 Technical Blog Post on most often asked questions
Q8: I’m not sure how to use SharePoint Online for my small businesses. Where can I learn more about it?
Our SharePoint Online Product Manager Ben Tamblyn has put together a great set of short videos posted to our blog explaining the service and how it can help your company be productive. If you want to dive into more how-to to understand how this works, take a look at the SharePoint Online Help & How-To section and watch these videos to learn more.
Similar help and video resources exist for Office 365 for Enterprises here and here respectively.
Q9: I am a BPOS Customer, where can I find information on the transition plans from BPOS to Office 365?
Our BPOS to Office 365 transition center has been newly updated with information on the next steps and a transition guide for a smooth move to our newest cloud service.
Q10: I have OLSB today – how Office 365 will affect me and when I can to move?
Microsoft Office 365 will replace Office Live Small Business (OLSB) as the comprehensive productivity service for small organizations. As Stephen shared last week , we will continue running the OLSB service through at least February 2012. OLSB customers do not need to take any action at this time. We will share more details about the transition later this year. Check out our OLSB transition center for the latest OLSB information and help content, including a self-transition guide for customers who want to move to Office 365 today.
Thanks, and leave a comment with any further questions you have on getting started with Office 365.
-Allen, Office 365 Product Manager
We are one week post the Office 365 launch and are flattered and excited to see all the excitement on
Q1: What is Office 365? Is it just “Office in the cloud”? Where can I learn more? Office 365 is that
Recently we posted some helpful tips for working with your domains in Office 365 . As you're considering which Office 365 subscription will best meet your needs, there are a number of differences to keep in mind in how you work with your own domain when you add it to an Office 365 for professionals and small businesses (P) subscription compared to an Office 365 for enterprises (E) subscription.
Understanding the details of how the two subscription types work with custom domains can help you choose the right subscription for your needs, and help you add and manage your domain more easily in Office 365.
For example, consider the following differences:
Both subscriptions allow you to continue to host your current website outside of Office 365, but with a “P” subscription, you’ll need to take a few additional steps to get this working correctly.
With a “P” subscription, you’ll manage DNS records in Office 365 after adding your domain, while with an “E” subscription, you continue to manage the records with your current DNS hoster.
With a “P” subscription, you can add second-level domains, such as contoso.com but you cannot add subdomains, such as partners.contoso.com. With an “E” subscription, you can have multiple subdomains: for example, www.contoso.com , www.partners.contoso.com , www.partners.marketing.contoso.com , and so on.
For more details about the differences, see Comparing domain management in different Office 365 subscriptions .
First published on the Microsoft Office 365 blog , July 2011. Some links have been changed to point to
対象: Office 365 for Professional and Small Business , Office 365 for Enterprise の管理者
I had a free website on Office Live Small Business. Microsoft failed to do housekeeping on Domain Name records when Microsoft closed Office Live Small Business.
I have tried to resolve this by contacting numerous departments at Microsoft, but no one seems to know how to pass this simple issue up to Microsoft Management.
I transferred my domain name away from Melbourne IT in 2012, but it took a year to force Melbourne to remove dorsetdog dns settings from their dns server.
However, I now find that there are still dorsetdog.com records on ns1.officelive.com and ns2.officelive.com pointing to ip 126.96.36.199, which Microsoft should have deleted in April 2012 when they closed the account firstname.lastname@example.org.
I want the dorsetdog.com dns records removed from ns1.officelive.com and ns2.officelive.com
I am unable to sign into the dorsetdog account, as Microsoft deleted the email@example.com account in 2012 - but not the DNS settings for the website