Contributors:  Darrin Hanson | Patrick Kelley | Premal Gandhi | Tim Lulofs | Peter Krebs

The Lync Online Sign-in Guided Walkthrough ( offers admins a customized approach to solving Lync Online sign-in issues.

The walkthrough—based on a detailed analysis of Microsoft Support cases over the last nine months—guides you through troubleshooting and configuration questions that are specific to your situation.  Basic issues such as network setup and client versions are covered, as well as more complex tasks such as DNS settings and hybrid deployment setup.

In many cases, the specific steps you need to take to resolve an issue are included in the walkthrough:


Coming soon: a Lync Online guided walkthrough for end-users, focusing on client and device setup issues.